Front Desk Manager (NE) - The Westin Cape Coral Resort At Marina Village - (19177896)
Company: Marriott International, Inc.
Location: Lehigh Acres
Posted on: January 12, 2020
Here's To Your Journey with Westin At Westin, we are committed to
empowering the well-being of our guests by providing a refreshing
environment, thoughtful amenities, and revitalizing programming to
help ensure that they leave feeling better than when they arrived.
We recognize that travel can be disruptive to our guests
well-being, and were energized to assist as partners in helping
them maintain control and soaring above it all while on the road.
Everything we do is designed to help guests be at their best, and
they appreciate our supportive attitude, anticipatory service and
extensive knowledge on how to best assist them throughout their
stay. We are looking for dynamic people who are excited to join the
team and ready to jump into any situation to give a helping hand.
If youre someone who has is positive, adaptable and intuitive, and
has a genuine interest in the well-being of others around you, we
invite you to discover how at Westin, together we can rise. The
Westin Cape Coral Resort At Marina Village, located at 5951 Silver
King Blvd, Cape Coral, Florida, 33914 is currently hiring a Front
Desk Manager (NE). Responsibilities include: Entry level management
position that is responsible for leading and assisting with the
successful completion of daily shift requirements. Front office
areas include Bell/Door Staff, Switchboard and Guest Services/Front
Desk. Strives to ensure guest and employee satisfaction and achieve
the operating budget. Assists in completing financial and
administrative responsibilities. CANDIDATE PROFILE Education and
Experience High school diploma or GED; 1 year experience in the
guest services, front desk, or related professional area. OR 2-year
degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major;
no work experience required. CORE WORK ACTIVITIES Supporting
Management of Front Desk Team Utilizes interpersonal and
communication skills to lead, influence, and encourage others;
advocates sound financial/business decision making; demonstrates
honesty/integrity; leads by example. Encourages and building mutual
trust, respect, and cooperation among team members. Serves as a
role model to demonstrate appropriate behaviors. Understands
employee positions well enough to perform duties in employees''
absence. Handles employee questions and concerns. Supports all
areas of the Front Office in the absence of the Front Office or
Front Desk Manager. Supports daily Front Desk shift operations.
Supporting Progress Toward Guest Services and Front Desk Goals
Supports day-to-day operations, ensuring the quality, standards and
meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and
accomplish your work. Handles complaints, settling disputes, and
resolving grievances and conflicts, or otherwise negotiating with
others. Participates in department meetings and continually
communicates a clear and consistent message regarding the Front
Desk goals to produce desired results. Strives to improve service
performance. Observes staffing levels to ensure that guest service,
operational needs and financial objectives are met. Supports
training of staff on adherence to all credit policies and
procedures to reduce bad debts and rebates. Supports same day
selling procedures to maximize room revenue and property occupancy.
Understands the impact of Front Desk operations on the overall
property financial goals and objectives. Ensuring Exceptional
Customer Service Provides services that are above and beyond for
customer satisfaction and retention. Improves service by
communicating and assisting individuals to understand guest needs,
providing guidance, feedback, and individual coaching when needed.
Sets a positive example for guest relations. Encourages employees
to provide excellent customer service within guidelines. Handles
guest problems and complaints seeking assistance from supervisor as
necessary. Interacts with guests to obtain feedback on product
quality and service levels. Supporting Projects and Policies
Supports implementation of customer recognition/service programs,
communicating and ensuring the process. Assists in the review of
comment cards and guest satisfaction results with employees.
Ensures employees have the proper supplies and uniforms. Assists in
the use of a guest information tracking system to ensure that a
successful repeat guest recognition program is in use to recognize
guest preferences and aid in problem resolution. Supporting
Handling of Human Resource Activities Identifies the developmental
needs of others and coaching, mentoring, or otherwise helping
others to improve their knowledge or skills. Provides guidance and
direction to subordinates, including setting performance standards
and monitoring performance. Provides feedback to individuals based
on observation of service behaviors. Participates in an ongoing
employee recognition program. Supports training when appropriate.
Participates in the employee performance appraisal process.
Additional Responsibilities Provides information to supervisors,
co-workers, and subordinates by telephone, in written form, e-mail,
or in person. Analyzes information and evaluating results to choose
the best solution and solve problems. Informs and/or updating the
executives, the peers and the subordinates on relevant information
in a timely manner. Performs all duties at the Front Desk as
necessary. Understands the functions of the Bell Staff, Switchboard
and Concierge/Guest Services operations. Complies with loss
prevention policies and procedures. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Lehigh Acres , Front Desk Manager (NE) - The Westin Cape Coral Resort At Marina Village - (19177896), Executive , Lehigh Acres, Florida
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