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Medical Front Desk (Pembroke Pines)

Company: CareMax
Location: Lehigh Acres
Posted on: April 11, 2021

Job Description:

Thank you for your interest in pursuing an employment opportunity at Caremax!

Caremax was founded in 2011 with the vision to be the medical centers instinctively recognized by our patients where healthcare and wellness is all about. Caremax is a group of eleven multi-specialty medical centers catering to the Medicare Advantage population.

If you have a desire to serve the community and share your talent with our patients, then this is the position for you. Caremax is the right place to display your skills!

Caremax is seeking an medical front desk to provide clerical and administrative support in the clinic. The key focus is to provide a pleasant, professional and informative first point of contact for members, visitors, and callers to our Pembroke Pines clinic.


  • Prints out list for next day and calls patients to remind them of appointments, updates appointment status.
  • Verifies member's eligibility for patients coming for primary care visits.
  • Notifies Center Administrator if patients show as inactive.
  • Prepares all necessary documents at the time of registration, explains patients the documents that need signature.
  • Answers telephone calls promptly and courteously. Returns messages before the end of the day.
  • Logs patient's arrival accurately in the Patient Sign-In Sheet and notifies medical assistant of patient's arrival.
  • Provides assistance and information to patient when requested.
  • Demonstrates responsibility and concern regarding patients with urgency.
  • Performs check-out processes for patients seen by the primary care, provides appointments as instructed by provider.
  • Maintains schedule amounts to the instructed limits depending on services rendered.
  • Verifies patient demographics at the time of check-out, updates information in the system and notifies health plan.
  • Takes responsibility for the processes of STAT and ASAP appointments ensuring patients with STAT orders do not leave the center without services being rendered or same day appointment provided.
  • Takes responsibility of ensuring that patients with a medical clearance have been cleared by physician and notes reflect such action.
  • Works with transportation and clinical staff to facilitate efficient patient flow.
  • Provides a new appointment for no-show patients.
  • Reviews and completes tasks assigned daily.
  • Calls patients and reschedule if Primary Care Physician cancels or goes on vacation.
  • Prints out a list of patients expected the next day and places list in physician(s) office at the end of the day.
  • Enters new members in the system, provides the first appointment, and calls patient.
  • Ensures all members have a future appointment with PCP by performing a quarterly review.

    • Bilingual in English and Spanish, required.
    • High school diploma or equivalent.
    • Working knowledge of Microsoft Office applications.
    • Practice Management software experience.
    • Previous experience at a medical office.
    • Excellent communication skills.
    • Medical terminology knowledge.
      Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.

      No Third Party Agencies or Submissions Will Be Accepted.

      Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP

      Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.

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Keywords: CareMax, Lehigh Acres , Medical Front Desk (Pembroke Pines), Healthcare , Lehigh Acres, Florida

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