Technical Support - Site Migrations (Onsite, US Citizens Only)

Company: PROLIM Corporation
Location: Pompano Beach
Posted on: May 3, 2025

Job Description:

We seek an experienced and hands-on Technical Support professional to join our onsite team for a critical site migration and infrastructure refresh initiative. This role is focused on providing desktop/laptop support, application troubleshooting, and hardware maintenance for end-users at the client site. The ideal candidate must be a U.S. Citizen, technically strong, customer-focused, and comfortable working independently within a fast-paced enterprise environment.

All potential candidates should read through the following details of this job with care before making an application.

Key Responsibilities:

Provide hands-on break/fix support for desktops, laptops, mobile devices, printers, and peripherals.


Perform PC refresh and upgrade activities, including imaging, configuration capture, and user scheduling.


Re-image devices, reinstall and configure applications, and restore user-specific settings and data.


Troubleshoot hardware and software issues across Windows 10/11, MS Office 365, MacOS, and Android platforms.


Support and configure VOIP phones, networked printers, and peripheral devices.


Use ITSM tools like ServiceNow or Remedy to manage incidents, service requests, and documentation.


Provide onsite and remote support while ensuring ticket resolution within SLA.


Perform basic LAN/WAN and Wi-Fi troubleshooting, including connectivity, DNS, DHCP, and switch port issues.


Manage Active Directory tasks, including user/group management, password resets, and group policy understanding.


Assist with application software configuration and escalate issues to L3 teams or vendors.


Create and maintain SOPs, Knowledge Base articles, and other documentation (KB/KEDB).


Coordinate with hardware vendors for warranty support and replacements.


Support IT setup for onsite events, emergencies, and disaster recovery drills.


Apply ITIL best practices in incident and problem management processes.

Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.


Preferred Qualifications:

Strong verbal and written communication skills.


Proven ability to work independently and manage stakeholder relationships.


Previous experience in a site migration or PC refresh project is highly preferred.

Keywords: PROLIM Corporation, Lehigh Acres , Technical Support - Site Migrations (Onsite, US Citizens Only), IT / Software / Systems , Pompano Beach, Florida