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Telesales Supervisor (First Family) - Fort Myers, FL

Company: UnitedHealth Group
Location: Lehigh Acres
Posted on: May 3, 2021

Job Description:

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)The Telesales Manager is responsible for sales and service results for the Telesales call center. The Telesales Manager will have approx. 2-4 direct reports with a hierarchy of 25+ sales agents. The manager may also be responsible for the sales performance at multiple sites.This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8.5 hour shift schedules during our normal business hours of 8am to 8pm Monday - Friday. These hours are subject to change depending on the seasonal nature of our business. It may be necessary, given the business need, to work occasional overtime and weekends as needed. Our office is located at 7800 University Pointe Dr. Fort Myers, Fl. 33907Primary Responsibilities:* Responsible for meeting department sales and service level targets* Presenting monthly sales results to senior leadership* Ensures staff adheres to selling guidelines associated with company policies & procedures* Maintain appropriate staffing levels for the call center* Create and maintain processes that ensure an excellent customer experience* Effectively manages and develops the sales supervisors* Prepare for Open Enrollment each year* Develop and monitor performance management standards for the call center* Develop compensation models for all staff members on sales incentive plans* Responsible for ensuring all training needs for the agency are met* Responsible for representing the agency as the subject matter expert on agency sales and serviceYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:* Bachelor's degree or higher OR 8+ years of equivalent supervisory and sales experience* 5 + years of sales/business development experience creating strategy and market development* 5+ years of staff supervisory/management experience* Active health & life insurance license, or comfortable obtaining within 30 days of hire* You will be asked to perform this role in an office setting or other company location.* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.Preferred Qualifications:* Management experience in the insurance industry* Prior experience managing Brokers or Agents in a call centerUnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords: Telesales Manager, Sales, Business Development, Market Development, Management, Supervisory, Brokers, Sales Agents, Telesales, Call Center, Managing,Fory Myers, FL, Florida, Cape Coral, UHG, UnitedHealth Group, UHC, UnitedHealthcare, #RPO

Keywords: UnitedHealth Group, Lehigh Acres , Telesales Supervisor (First Family) - Fort Myers, FL, Other , Lehigh Acres, Florida

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