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Meter Reader

Company: HKA Enterprises
Location: Lehigh Acres
Posted on: May 3, 2021

Job Description:

Job Description

Responsibilities

Responsibilities

  • Interact with coworkers, other City staff, and the public to establish and maintain effective working relationships
  • Performs a variety of tasks in the operation, maintenance and calibration of the equipment, instruments, processes and support systems of an industrial water and/or wastewater treatment facility on an assigned shift.
  • Assists with the planning, scheduling, and accomplishment of route reading as related to the operations, process, and support systems of a Customer Service Utility Meter Reading Department.
  • Learns basic meter reading schedule, billing, and related customer service oriented policies and procedures.
  • Reads water meters on an assigned route and records readings. Uses the hand-held computer (where applicable) to sequence the order in which meters are read in order to increase reading efficiency.
  • Read electric, gas, water, or steam consumption meters (as applicable) and enter data in route books or hand-held computers.
  • Understand simple geography relating to City streets.
  • Leave messages to arrange different times to read meters in cases in which meters are not accessible.
  • Reports meter skip or not acceptable for reading
  • Visual checks to see that meters are functioning properly and reports defective meters. Inspect meters for unauthorized connections, defects, and damage such as broken seals.
  • Upload into office computers all information collected on hand-held computers during meter rounds, or return route books or hand-hand computers to business offices so that data can be compiled.
  • Verify readings in cases where consumption appears to be abnormal, and record possible reasons for fluctuations.
  • Compares current utility usage to previous usage data to identify possible meter damage, malfunctioning, or tampering situations and/or to identify potential leakage problems.
  • Uses a two-way radio to report safety hazards, water leaks, etc.
  • Responds to customer inquiries regarding meter reading schedules, billing, how meters are read, and other customer service-related matters.
  • Refers problem reads and/or meters that could not be read to a Field Supervisor - Customer Service Operations or Supervisor for follow-up.
  • Completes Utility Work Orders. Ensure Work Orders are returned to the appropriate department within the Customer Service Utility Department.
  • Report to service departments any problems such as meter irregularities, damaged equipment, or impediments to meter access, including dogs.
  • Connect and disconnect utility services at specific locations.
  • Explains and interprets unusual readings to customer
  • Update client address and meter location information.
  • Turns water meters on and off, installs or assists with installation of meters and meter boxes.
  • Cleans out water meter boxes which may house spiders, lizards, snakes, bees, and wasps.
  • Be available for on-call when necessary.
  • Report lost or broken keys.
  • Performs routine maintenance and custodial duties as required
  • Operates within high accuracy standards in meeting daily meter reading quotas.
Job Requirements

Qualifications
  • Possess valid driver's license
  • Work reading water, gas, or electric meters and/or utility construction or maintenance work.
  • Experience performing physical outdoor duties under adverse weather conditions.
  • Customer service techniques; safe work practices and procedures; and basic arithmetic principles.
#CB

Keywords: HKA Enterprises, Lehigh Acres , Meter Reader, Other , Lehigh Acres, Florida

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