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Customer EXP REP

Company: Comcast
Location: Lehigh Acres
Posted on: February 3, 2020

Job Description:

Provides end-to-end support for our customers/communities in a way that is in accordance with the Company's service delivery strategy. Establishes rapport and promotes effective relationships, upholding our commitment to the customer experience through our Operating Principles, Voice of the Customer (VOC) surveys, and the Comcast Customer Guarantee. Responsible for accurately and confidently handling customer inquiries including billing and technical questions. Responsible for handling escalated cancellation requests from customers and responsible for solving all issues, taking a consultative approach to finding custom solutions to customers needs, as well as handling potential sales opportunities. Resolves problems related to Comcast products as well as customer equipment. Promotes company products and services and makes recommendations that meet the customer needs. Relates well to the customer, demonstrates favorable image of the organization through effective use of soft skills and problem solving skills, professional communications and internal/external customer interactions. Exercises sound judgment within the scope of empowerment, and acts in the best interest of both the customer and company.

Keywords: Comcast, Lehigh Acres , Customer EXP REP, Other , Lehigh Acres, Florida

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