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Call Center Agent

Company: CDR Maguire Inc.
Location: Lehigh Acres
Posted on: January 6, 2022

Job Description:

CDR Maguire Inc., a national multi-disciplinary emergency management and engineering firm with an office in Broward, FL, is seeking multiple Call Center Agents.

Call center agents will handle inbound and outbound calls. Responsibilities include responding to incoming calls, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding products or services. Additionally, call center agents are responsible for making outbound calls to set appointments and gather survey data.

Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization's service and information.
Processing forms, orders, and applications requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management.
Routing inbound calls to the appropriate resources.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the computer system.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.

Open availability may work 24x7 (hours to be determined)
Experience in dealing with the public over the phone.
Excellent communication skills, including verbal with proper grammar.
Ability to work with others in a close manner.
Good computer and multi-tasking skills.
Able to react effectively and calmly in emergencies.
Able to maintain customer confidentiality, as needed.
High school diploma or equivalent.
Have a smart phone with the ability to download apps
Must submit to and pass a drug test and motor vehicle record check
Must submit to and pass a finger print and background check.
Provide Form I-9 supporting documentation that proves your identity and eligibility to work in the United States
Other duties which may arise that commensurate with the title and position

This is largely a stationary position and employees must be able to stand and/or sit for prolonged periods of time (more than 50% of the time). May be required to lift more than 10+ pounds and load onto shelves

CDR Maguire is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply.

Keywords: CDR Maguire Inc., Lehigh Acres , Call Center Agent, Sales , Lehigh Acres, Florida

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