Customer Care Agent
Company: Ace Hardware
Location: Lehigh Acres
Posted on: March 15, 2023
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Job Description:
Compensation Details:
$16.00 per hour
Why should you join our team?
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love,
Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility.
Love. You don't often see values like these in most corporate
statements, but Ace is different. These things are important to us.
They represent our commitment to the company, our employees, to Ace
retailers and to the Ace brand.
In addition to providing our employees a great culture, Ace also
offers competitive benefits* that address life's necessities and
perks, many of which expand and improve year after year,
including:
* Benefits are provided in compliance with applicable policies.
Job Description:
Career Event- Saturday, March 25th 10 a.m. - 3 p.m.
Location- Ace Hardware Fort Myers Call Center, Fort Myers, FL
(specific address will be emailed to you upon scheduling
interview)
Are you interested in being Ace helpful? We are looking for
professional and career-minded individuals who want to bring their
talent to Ace Customer Care Center in Fort Myers, FL!
Below are some of our benefits and perks! *
*eligibility may apply
The Job
As a Customer Care Agent you will be responsible for answering
calls, e-mails and other interactions based on specific training
received from consumers, vendors, retailers and Ace corporate
staff. Your goal is to identify the contact's issue/question,
research the potential solution/answer, determine the best
solution/answer, and work with the contact to resolve their issue
or answer their question. Anything not resolved or not answered at
this level is escalated to a Customer Care escalation team or a
subject matter expert partner.
What you'll do
What you need to succeed
What's in it for you?
At Ace we are looking for the best people to help us fulfill our
vision of being the best, most helpful hardware stores on the
planet. People are the foundation of what makes Ace great and we
believe getting the support you need to shape your life today,
while planning for tomorrow, is important to bringing your best
self to work. We offer highly competitive benefits that address
life's necessities, many of which have been expanded and improved
in 2017. Some of these include comprehensive health coverage & life
benefits, 401(k) retirement savings plan with generous company
contributions, generous vacation allocation immediately upon start,
and more.
Why should you join our team?
Our Company
For more than 90 years, Ace Hardware has been known as the place
with the helpful hardware folks in thousands of neighborhoods
across America, providing customers with a more personal kind of
helpful. In 2017, Ace ranked "Highest in Customer Satisfaction with
Home Improvement Retail Stores, Eleven Years in a Row," according
to J.D. Power. With more than 5,000 hardware stores locally owned
and operated across the globe, Ace is the largest retailer-owned
hardware cooperative in the world. Headquartered in Oak Brook,
Ill., Ace and its subsidiaries operate an expansive network of
distribution centers in the U.S. and also have distribution
capabilities in Ningbo, China; Colon, Panama; and Dubai, United
Arab Emirates. Its retailers' stores are located in all 50 states,
the District of Columbia and approximately 55 countries.
If you're passionate about your career and want to contribute to a
company you can believe in, consider sharing your talent with us.
Join us in continuing our legacy of making Ace "the helpful
place."
We want to hear from you!
When most people think of career opportunities with Ace Hardware,
they often think of the helpful cashiers and sales associates at
their local store. However, have you also considered the people
behind the scenes who select, promote, ship and process the
invoices for more than 75,000 products? Maybe you haven't, but we'd
like you to. Because together we help our customers take care of
their homes. Come find out why a career with the Ace Hardware
Corporation is one of America's best kept secrets.
Equal Opportunity Employer
Ace Hardware Corporation and its subsidiaries are committed to a
policy of promoting equal employment opportunities. The company
recognizes the importance of diversity and leveraging the skills
and talents of all people to the mutual advantage of each
individual and the organization. The company is committed to the
prevention of employment discrimination related to race, religion,
color, sex (including sexual harassment), gender identity, national
origin, age, marital status, disability and military or veteran
status, sexual orientation or any other action covered by federal
or applicable state/local laws.
Disclaimer
The pay range for this position starts as listed in the job
posting, but could be higher based on education and experience.
Please note, compensation decisions are dependent on the facts and
circumstances of each opening. We take into consideration the
minimum requirements outlined in the job description, such as an
individual's education, training and experience, the position's
work location, required travel (if any), and external market
conditions when determining the final salary for potential new
hires.
Be aware that salary estimates published via alternate online job
boards may not be a true representation of the actual pay range
offered for this position. Please refer to the Ace position
description for the accurate starting pay range information and
feel free to discuss this with a Talent Acquisition professional if
you are chosen to move forward with an interview.
This written "Position Description" is not intended to cover all
aspects of the position listed. It is meant to cover the
basic/general essential job functions of a particular position. Ace
Hardware Corporation reserves the right to change job duties,
including essential job functions, according to business necessity.
Associated topics: call center associate, call center
representative, clerk, customer care representative, customer
service, internship, product support, rep, technical support,
telephone
Keywords: Ace Hardware, Lehigh Acres , Customer Care Agent, Sales , Lehigh Acres, Florida
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